Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–2 business days after your order has been placed and payment has been confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

After your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.

2. Delivery Time

Estimated delivery time is usually:

6–10 business days after dispatch

Please note that delivery times are estimates only. Actual delivery may vary depending on your location, carrier delays, customs clearance, weather conditions, public holidays, or other factors outside our control.

We cannot guarantee delivery by a specific date.

3. Shipping Fees

We offer free shipping on every order.

4. Order Tracking

All shipped orders include tracking information.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

5. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for orders delayed, lost, or delivered incorrectly due to an incomplete or incorrect shipping address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes can be made once the order has been processed or shipped.

6. Delayed Orders

In some instances, some deliveries may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. We thank you for being patience and understanding with us.

7. Lost Packages

A package may be considered lost if tracking shows no movement for an extended period and the carrier confirms that the package cannot be located.

If your package is confirmed lost by the carrier, we will offer a replacement or refund according to the result of the carrier investigation.

8. CONTACT US

For all shipping enquiries, tracking questions, or delivery concerns:

Email: support@naturenesthk.com  Response time: Within 1-2 business days

Please include your order number in all correspondence so we can locate your order and assist you as quickly as possible.